Western and Central New York’s #1 IT Service Management Training Company
IT Service Management are the activities performed by an organization to design, build, deliver, operate and control information technology services offered to customers (as well as internally to various groups within an organization). Organizations all across New York have looked to service management frameworks to help best match up their capabilities with the overall needs of the organization.
Popular IT Service Management Courses
ITIL 4 Foundations
ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management.
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ITIL 4 Strategist: Direct, Plan, and Improve (DPI)
This unique and central course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this course is a must-have in any ITIL 4 professional development plan. You will gain the practical skills needed to establish a “learning and improving” IT organization that possess a strong and targeted strategic direction.
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ITIL 4 Strategic Leader: Digital and IT Strategy (DITS)
This course takes you on a digital strategy journey. Its iterative, eight-step model moves from “vision” through to “actions” and is about creating sustainable, digital momentum. You experience the four key capabilities to develop a holistic, digital capability framework: digital leadership, managing innovation and emerging technologies, risk management and structuring a digital enterprise.
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Change Management
High turnover, process/tool alignment, and governance issues often prevent organizations from executing effective change management processes. This workshop will help you and your teams to overcome these challenges and get your change management process back on track.
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Disaster Recovery
This three day workshop will take the attendees through a refresher of basic elements, to evaluating and prioritizing processes when the disaster occurs to finally creating the disaster recovery documentation.
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Full IT Service Management Catalog
IT Service Management is an expansive course category for us at Logical Operations. We have courses aligned with popular certifications, but we also have more practical courses designed to help with real world problems and challenges in IT that go beyond typical vendor offerings and certifications.
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Why Choose Logical Operations for Your IT Service Management Training?
Premium Class Offerings
Vendor training in this subject area is hard to navigate. There are many providers out there, and it is hard to tell the difference in their products. Logical Operations delivers the class itself or partners with the best delivery partners to get you the best training options in these subject areas. For ITIL specifically, Logical Operations is a Peoplecert accredited ATO – our ITIL classes are authorized classes with curriculum and support resources from both Logical Operations and Peoplecert.
Training Programs Built For You
Custom training outlines? Check. Private group training? Absolutely. Group Savings and Subscriptions – you bet. Want a custom program built just for you, split up over multiple weeks and sessions so the office doesn’t shut down? Yes we do that too – just ask a Learning Consultant for more details.
Live, Instructor-Led, Hands-On Classes with Expert Trainers
When you take an instructor-led class with Logical Operations, whether online or in-person from our Buffalo – Rochester – Syracuse – or Albany locations, you will be participating in a live event. Trainers will discuss a concept – demonstrate a concept – and then you will practice the concept for yourself (hands-on keys or through group discussion). These are not prerecorded sessions – engage with your trainer, engage with your classmates, and improve your skills in real time!
Free Re-Takes and Free Re-Scheduling
Need a refresher? All classes include a free re-take within 6 months of your original course date. We also make it easy if you need to re-schedule a class to a new date – no fee involved. These policies exclude partner re-sell courses and private group classes.
Guaranteed to Run Schedule
We run a guaranteed to run course schedule.
Free Course Recordings
All of our online instructor-led courses include a recorded copy of the class that you can access and review as many times you’d like for 30 days post class.
Local Company with National Resources
While our training delivery is focused in western and central New York, Logical Operations is an international curriculum company partnered with technology vendors and training providers throughout the industry. We know training – and the best way to get the skills your group needs.